Refund policy

To exercise this right, log in to your account at smcosmetology.pt/account, open the order in question, and submit the return or cancellation request directly, or click the “Resolve Contract” button on the website.

Some products cannot be returned and are therefore non-refundable for health and hygiene reasons.

Returned products eligible for a refund must be in the same condition in which they were shipped to the customer—undamaged, free of defects, sealed, and in their original packaging. We recommend that returns be sent via registered mail. Shipping costs are non-refundable.

If the customer receives a product that does not match the one purchased or if the product received is damaged, “SM-Cosmetology” will refund the shipping cost upon receipt of the item.

For orders outside Portugal, the refund amount may vary depending on the current exchange rate, and the terms will be specified and determined by “SM-Cosmetology”.

The refund will be processed within 14 days of the product’s arrival, to the same payment method, and a confirmation email will be sent to the customer.