Refund policy

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving the
item to request a return.

To be eligible for a return, FOR HYGIENE REASONS, the item must be in its original condition, with no signs of use. WE DO NOT ACCEPT RETURNS IF THERE ARE SIGNS THAT THE PRODUCT HAS BEEN OPENED.
To exercise this right, log in to your account at smcosmetology.pt/account, open the order in question, and submit the return or cancellation request directly. Alternatively, click the "Returns and Cancellations" link in the website footer.
The customer is responsible for the return shipping costs incurred when returning the items.

Note: The original shipping costs are non-refundable.

Alternatively, to initiate a return, you can contact us at info@smcosmetology.pt with your order details and return request. If the return is accepted, you will receive instructions on how to proceed with the return. All returns must be sent to the following address: Rua 1º de Dezembro nº12 r/c – 2500-117 Caldas da Rainha, Portugal. Items sent back to us without a prior return request will not be accepted.

You can always contact us with any questions about returns at
info@smcosmetology.pt

 

Damage and Issues

Please inspect your order upon receipt and contact us immediately if
your product is defective, damaged, or if you received the wrong item, so that we can assess the problem and resolve it.

 

14-Day Cooling-Off Period in the European Union

Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As noted above, your item, FOR HYGIENE REASONS, must be in its original condition, with no signs of use. You will also need your proof of purchase.

 

Refunds

We will notify you as soon as we receive and inspect your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded via your original payment method within 14 business days. If you paid via Multibanco or MBWay, you’ll need to provide your IBAN so that the refund can be processed.
Note: This process may take some time for your bank or credit card company to process and post the refund as well.